Last updated: September 12, 2026

This policy applies to physical products purchased from the Ann's Beauty House online store. Salon services are provided in person and are not returnable products.

1. Return Window

You may request a return within 30 days after delivery.

2. Eligibility

To qualify, an item must be unused, unworn, unopened where sealed for hygiene, in its original condition and packaging, and accompanied by proof of purchase.

3. Non-Returnable Items

Used, worn, applied, altered, or customer-damaged nail products
Opened hygiene-sensitive products or items missing original packaging
Customized or personalized items after production begins
Gift cards and items marked final sale at purchase

These exclusions do not limit rights provided by applicable law.

4. How to Request a Return

Email [email protected] within the return window. Include your order number, the item, and the reason. Do not send a return before receiving instructions, because an unauthorized return may be delayed or refused.

5. Return Shipping

Customers pay return shipping for preference-based returns. If we sent an incorrect item or the product arrived defective or damaged, Ann's Beauty House will provide an appropriate resolution and cover reasonable return shipping when a return is required. Use a trackable method; we cannot confirm a refund for a return that is not received.

6. Damaged or Incorrect Items

Contact us within 7 days of delivery with your order number and clear photos. After review, we may offer a replacement or refund as appropriate.

7. Refunds

We will inspect the returned item and email the decision. Approved refunds are issued to the original payment method within 5-10 business days after approval. Your bank or card provider may require additional time to post the credit. Original shipping charges are not refundable for preference-based returns.

8. Exchanges

We do not offer direct exchanges. Return the eligible item and place a new order for the preferred product.

9. Cancellations

Cancellation requests may be submitted within 12 hours after ordering. We cannot guarantee cancellation once processing or shipment has begun.

10. Contact

Ann's Beauty House

Address: 2248 S Canal St #1st, Chicago, IL 60616, United States

Email: [email protected]

Phone: +1 312-598-8878